The Platform › Detailed
This is p6k under the hood — the same two loops, the same stages, sketched by hand. The drawings use our internal engineering vocabulary; the caption under each one translates it back to the plain-language names used elsewhere on the site.
Business Evolution defines the system; Business Operations runs it. Hand off drops a live system into Operations; structural tune sends a too-big change back up into a new Evolution turn.
The design-time loop, from a conversation to a running system. Seven stages, two to a row:
Converse (drawn: Conversation) — capture how the business actually works.
Align (drawn: Knowledge) — organize it into a shared model of your domain.
Design (drawn: Plan) — scope what to build or change this round.
Specify (drawn: Spec) — write each playbook precisely.
Create (drawn: Generate) — render the playbooks into a running system.
Run (drawn: Publish) — the system goes live and the team operates inside it.
Evolve — the loop runs again; the playbooks are never finished.
The same loop, whatever your business produces — operations, software, SOPs, compliance paperwork. The process is universal; the output is up to you.
Two kinds of work. Fulfillment gets the work done; Monitoring watches the running system. They share one membrane where agent work crosses back to a human.
The desk. Work in motion across a line — My Desk → Needs Attention → Agent Desk, with a recurring escalation rising back to Evolution.
Delegate — move a piece of work to an agent. Pull, not push.
Run — the agent works the task on its own.
Checkpoint — it crosses back for what it can’t or shouldn’t decide alone.
Tune — adjust trust in place; a structural change escalates to Evolution.
Monitor — agents watch the signals continuously.
Detect — something off-pattern, a flag goes up.
Diagnose — trace it back to a root cause.
Correct — fix it at runtime, or send it up to Evolution.
Back to the plain-language pages: Business Evolution and The Operator.